1992
Establishment of Masterpiece Group Japan
1998
Establishment of
  • INGO Group Italy
  • 95TW China
2000
Establishment of INETcc France
2006
Establishment of COS Colombia
2009
INETcc launched a European network of call centers
2017
Launch of GBA Global BPO Alliance by Masterpiece Group Japan
2019
An alliance was formed between INETcc and Masterpiece Group in order to merge their networks
2020
Establishment of GBA by 5 shareholders:
  • Masterpiece Group Japan
  • COS Colombia
  • 95TW China
  • INGO Italy
  • Denis Guittet

7000 employees

3 Asian and 1 African Company joined:
  • Daythree - Malaysia
  • FiFoTech - Bangladesh
  • Nicecall – Thailand

10000 employees

2021
3 new members, increasing growth significantly by 30,000 employees.
  • AnswerNet - USA
  • Matbao - Vietnam
  • ISON - India & Africa
  • Simetrix - Albania
  • Etisal - Egypt & Saudi Arabia
  • Tcontakto – Peru & Bolivia
GBA Global BPO Alliance aims to reach more than 50,000 employees by the end of the year.