-
1992
- Masterpiece Group Japan was established
-
1998
- INGO Group Italy was established
- 95TW China was established
-
2000
- INETcc France was established
-
2006
- COS Colombia was established
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2009
- INETcc launched a European network of call centers
-
2017
- Masterpiece Group Japan launched GBA Global BPO Alliance
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2019
- An alliance was formed between INETcc and Masterpiece Group in order to merge their networks
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2020
GBA was established by 5 shareholders, with a total of 7,000 employees:
- Masterpiece Group Japan
- COS Colombia
- 95TW China
- INGO Italy
- INETcc France
3 Asian and 1 African company joined GBA, adding 10,000 employees:
- Daythree – Malaysia
- FiFoTech – Bangladesh
- Nicecall – Thailand
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2021
6 new members joined GBA, adding 30,000 employees:
- AnswerNet – USA
- Matbao – Vietnam
- ISON – India & Africa
- EuroCom CX
- Etisal – Egypt & Saudi Arabia
- Tcontakto – Peru & Bolivia
GBA Global BPO Alliance aims to reach more than 50,000 employees by the end of the year.
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2022
- Open of new offices by GBA members in Mexico & Bosnia