What sets GBA apart?

Multilingual Network

Our global network enables the capability of call center multilingual BPO services with the world's major languages. In addition to English, Hindi, Chinese, German french and Spanish, we also offer a variety of local languages such as Korean, Japan, Italian, Swedish, Dutch and Burmese at competitive prices. We currently offer 40 languages, covering more than 80% of the world's population.

Cost-effective

GBA contracts with carefully selected partners that passed our strict conditions for joining GBA members and have extensive international experiences. This allows us to offer the world standard quality at local prices.

One-stop Service

When a client has a global operation that spans several countries, it was necessary to set up operations in each country through meetings in each country. However, with GBA, we have a single point of contact, and GBA takes care of all the cumbersome tasks such as giving instructions to each country on behalf of our clients. No matter where the customer is located in the world, smooth communication is possible without any discrepancies.

Local Intelligence

By partnering with an independent local company, we are able to offer not only low-cost services, but also proposals that take into account local culture and business practices.

Leader in South-East Asia and Africa

GBA has the largest total number of offices in South-East Asia and Africa with locations in about 25 countries and 30.000 seats; Our geographic presence gives us a unique positioning wherein we cover 85% of African economies' basis GDP contribution for the Africa continent; GBA is also leading the BPO – mulilingual call center services from countries like India, Vietnam, Malaysia, Egypt, South-Africa, Bangladesh, Thailand, Nigeria & Ghana.

Speedy

Speed is a very important factor in the development of a business. We emphasize speed as much as quality, and we can get a small business up and running in a few weeks or even a few months for large projects.

Flexibility

We are willing to accept smaller projects that would not be accepted by BPO larger companies, such as a start-up company that starts with one seat/month of customer support. Also for the contract we will be flexible depending on the client request.